Need a hand?
We read every message and reply as soon as we can.
When you write, tell us the email on your account (never send your password), your company name, your iPhone model and iOS version, and what happened. Screenshots help a lot.
Common questions
I forgot my password.
On the sign-in screen choose “Forgot password?”, enter your email to receive a verification code, then set a new password. Check your spam folder too.
The camera won’t open or location isn’t found.
Open iPhone Settings → Never Late and allow Camera and Location (“While Using the App”). Move somewhere open so GPS can get a signal, then try again.
Face ID doesn’t recognise me, so I can’t clock in.
Clocking in needs your phone’s Face ID (or fingerprint). If Face ID fails you can use the device passcode. If the phone has no Face ID or fingerprint set up, set it up in iPhone Settings first.
I forgot to clock in or out.
Open that day on the Calendar or in your clock-in list to correct the time. An employee’s edit becomes a request for a manager to approve, and worked time changes once approved.
I’m outside the office but need to clock in.
You still can; the clock-in is flagged as outside the radius for your manager to review. You can file a remote-work request to explain.
I don’t get notifications.
Open iPhone Settings → Notifications → Never Late and allow notifications. Push notifications need the app installed from the App Store / TestFlight.